See Your Customer Data in Action
The insured.io Insights tool empowers insurers with comprehensive data analytics across all engagement channels, delivering a full picture of insured behavior, preferences, and usage. It enables insurers to analyze specific actions, track interactions, and measure overall platform engagement—helpful for refining customer service strategies.
With Insights Pro, the functionality expands to offer CSRs real-time access to individual customer engagement histories. This feature supports quicker, more informed responses by enabling CSRs to review recent interactions, driving up both service efficiency and customer satisfaction.
Drive Engagement and Retention
- Cross-Channel Visibility: Captures engagement data from web, mobile, IVR, and customer interactions in one view.
- Informed Decisions: Track trends, refine service, and focus on key engagement areas.
- Clear Metrics: Provides transparent metrics on platform performance and customer impact.
Unlock In-Depth Data for Better Engagement
Insights gives you a powerful, unified view of how each insured.io product performs. Access detailed Payment Metrics to track transaction trends and frequency. With IVR Insights, review daily active users, peak usage hours, and complete call transcripts. The Portal Insights section offers visibility into daily user activity, popular pages, and customer journey reports. Finally, Notifications Insights captures campaign success and insured responses, helping you optimize every touchpoint for greater engagement.
Upgrade you CSR Experience with Insights Pro
Insights Pro enhances both CSR effectiveness and customer satisfaction by providing a complete, unified policy view. With detailed engagement history at the policy level, CSRs can quickly see previous interactions, ensuring faster, more personalized service. This functionality extends to viewing and managing multiple policies from multiple core systems under one seamless platform, eliminating information gaps and improving response time. Insights Pro equips CSRs with everything they need for efficient, accurate, and empathetic support—strengthening relationships and driving a truly unified service experience for each policyholder.
Turn insights into action with data-driven engagement