Future-proof your
customer experience.
Your portal, IVR, SMS, payments, and claims, unified into a single premium platform that scales with your business and your customers expectations.
Meet the insured.io platform.
The insured.io platform is the digital front-end for your policyholders, integrating your CX into a single, cohesive experience. The platform is scalable, configurable, and continuously updated as policyholder expectations change.
Your complete CX hub.
With Insights, you gain complete transparency into how your insureds use every insured.io channel. The Insights CX hub provides CSRs with a complete view of every policy, all in one place.
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A portal with everything they need.
Mobile-optimized, multi-language self-service for policy, billing, documents, mobile ID cards, claims, and payments, no app store required.
Learn moreMeet Ivy: IVR for the 21st century.
Best-in-class AI powered voice for payments, policy information, and ID cards in English and Spanish, 24/7. 58% faster than the equivalent CSR call.
Learn moreProactive SMS, built for retention.
SMS at every policy milestone: welcome messages, payment reminders, renewal nudges, cancellation notices, and text-to-pay. Sending an SMS can cut cancellations by 52%.
Learn moreA modern claims experience.
Multi-channel FNOL via portal, IVR, and chat, with detailed claims tracking and real-time claim status updates by text.
Learn moreAI where it matters most.
insured.io isn't an AI company guessing how to do insurance, we are insurance experts making the policyholder experience smarter.
Claims AI
Virtual claims agent that handles First Notice of Loss end-to-end across voice and chat, followed by real-time status updates by text after intake.
ExplorePolicy AI
Conversational chat for the Insured Portal and your website. Policy status, ID card downloads, and in-chat payments with no additional login required.
ExploreA platform built for real volume, by real experts.
Carriers have better experiences with insured.io.
P&C carriers across personal and commercial lines run on the insured.io platform.
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Enterprise-grade security. No exceptions.
Built to deliver trusted, enterprise-grade experiences to your policyholders.
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Frequently
asked questions
Don't see yours? Ask us →
Which core systems does insured.io integrate with?
We're already integrated with many major policy management systems. Mainframe systems connect via daily flat-file delivery, and new systems are added all the time. We integrate to your environment, not the other way around.
How long does a typical implementation take?
Most carriers can go live in 90 days.
Can we white-label the platform?
Yes. Every channel is branded as you, using your brand voice, logos, styles, and colors.
How do payments work? Do I have to change my payment processor?
insured.io is PCI DSS Level 1 and can either integrate with your existing payment processor, or help you find and configure a new one.
How is the platform priced?
Pricing is license-based with low upfront costs, and SMS and IVR are priced per minute. Most carriers see ROI inside the first year from call deflection and self-service payments alone.
What's new.
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Ready to transform your customer experience?
Book a 30 minute demo with insured.io today