Your complete CX hub.
Insights brings every channel insured.io powers into a single transparent view, with a complete picture of your channel analytics, as well as engagement history, policy lookup, and payments - across all core systems.
One hub. Every channel. Total transparency.
We dont just deploy a solution and leave you guessing whether it works. We give you the data to prove it, and the tools for your CSRs to act on it.
- See all interactions. Detailed drill-downs for every touchpoint, including transcripts of IVR calls, history of SMS messages, and more.
- Empower your CSRs. Complete engagement history, policy lookup, and one-click payments to any integrated system, so reps can stop system-hopping.
- Prove the ROI. Independently identify how each insured.io product is performing, with reports such as call volume, payment success, and retention results.
What's inside Insights.
The transparency layer that ties the platform together.
Track your data
Dashboards, call transcripts, detailed reporting, transaction volume, and more, for every insured.io channel.
See every touchpoint
See every touchpoint a policyholder has had with you, across every channel, in one timeline. Understand the customer journey.
Find and service policies
Find and service any policy, across all core systems, with tools that enhance the CSRs abillity to assist the customer.
Take payments
CSRs can take a policy payment without leaving Insights - secure, validated, and no second login required.
Ready to transform your customer experience?
Book a 30 minute demo with insured.io today