Unified workflow
Voice and chat as one workflow.
Both channels run on the exact same conversational core - deploy one, deploy both. No duplicate logic, no additional vendors.
AI for insurance, by insurance experts.
We're insurance veterans building responsible, structured AI agents that handle policy and claims work end-to-end, and hand off to a human the moment context demands it.
Claims AI
Complete FNOL across voice and chat.
Claims AI is a conversational, AI-powered virtual claims agent that handles First Notice of Loss from the first hello to the moment data lands in your claims system. Built right into our platform, includes real-time policy search & real-time claims submission across both channels.
Deep core integration
Real-time into your systems.
Real-time policy search and claim submission, directly into your core or claims system. No batch files, no overnight syncs, no rekeying.
Omnichannel by design
Adds depth, not another silo.
Claims AI plugs directly into the insured.io suite already powering portal, IVR, and messaging - every channel sharing the same data and the same connections.
Multi-language
English & Spanish on day one.
Claims AI comes with English and Spanish out of the box - same workflow, same data, in whichever language they call you in.
Policy AI
Responsible AI for your portal, website, and beyond.
Policy AI is the conversational layer for policy lookup, ID cards, payments, and the day-to-day questions insureds ask 24/7. Built on the same core integration as the rest of the insured.io platform, with a "responsible AI" mindset: AI when it's needed, structure where it's not.
Smart policy lookup
Real-time policy search for the insured, an agent, or a lienholder.
ID cards on demand
Auto policyholders can download proof-of-insurance ID cards directly from the chat.
SSO to the portal
Single sign-on into the Insured Portal directly from a chat session.
Pay in chat
Take payment without leaving the conversation. We generate a secure, one-time, pre-validated payment link.
Predictable. Structured. Not a doom loop.
Policy AI is built to interpret meaning and context for unpredictable human behavior, while still guiding the insured through a streamlined journey. No infinite-regression spirals, no AI going rogue - just a virtual agent you can actually trust.
Ready to transform your customer experience?
Book a 30 minute demo with insured.io today